Policies

    General Policies:

    • RV and Rental Check In Time: 4:00 PM
    • RV Check Out Time: 11:00 AM
    • Rental Check Out Time: 10:00 AM
    • Minimum Check In age is 18 years old.
    • Guests aged 17 years old and under at the time of check in are considered children.
    • Pets are allowed. However due to very limited availability, pet friendly sites cannot be booked online. For information on available pet sites for your stay, please call the resort when booking.
    • For late arrival arrangements, please contact our Reservation Department at (800) 435-7128. After dark arrivals will be dry docked until the following morning.
    • To make changes to your reservation, please call (877) 864-2728 and specify that you booked your reservation online.

     

    Reservation & Payment Policies:

    • Your credit card will be charged one night rack rate prior to arrival.
    • Rates displayed do not include any applicable service fees or charges for optional incidentals.
    • A $100 utility deposit is required for stays between 1 week to 29 days.
    • If a RV/Tent site reservation is canceled at least 2 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
    • If a rental reservation is canceled at least 7 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
    • Rental reservations that are canceled within 7 days of arrival are not eligible to receive a refund.
    • In the case of multiple sites booked, cancellation penalties apply to each site that is canceled or changed.
    • Prices and site type are subject to availability.
    • No refunds will be issued for early check out.

     

    Monthly and Seasonal

    • Utility fees will be assessed in accordance with current metering and fee collection standards.
    • A utility deposit equal to the rate of a 1-month stay is required for stays of 30 days or more.
    • A cancellation policy of 60 days prior to arrival, or before September 1st, applies to any monthly or seasonal reservation. Less than 60 days there is no refund. Your deposit will be held for a future stay to be used within one year or the following season.
    • Extra Person Fee is $5 per person, per day for all visitors that stay longer than a week.

     

    Helpful Information:

    • Monte Vista has a pet section.
    • We have very limited pet site availability. Please call to verify the availability of a pet friendly site.