Privacy Policy

Equity LifeStyle Properties, Inc. (hereinafter the “Company” or “we”, “us” or “our”) is committed to safeguarding your privacy online. Please read the following policy to understand how your personal information will be treated as you make full use of the RVontheGO Website. This policy may change from time to time so please check back periodically.

This policy will let you know:

  1. What personally identifiable information is collected from you;
  2. What cookies are and how they are used;
  3. How your information is used;
  4. Who is collecting your information;
  5. With whom your information may be shared;
  6. What choices are available to you regarding collection, use, and distribution of your information;
  7. How we protect children's privacy;
  8. What the policy for images contained in the RVontheGO website is;
  9. What else you should know about your online privacy.

What personally identifiable information is collected from you?

The RVontheGO Website collects information in several ways from different parts of our website. Some personal information is gathered when you register. During registration, we will ask you for your name, street address, city, state/province, zip/postal code, country, telephone number, and e-mail address, although only fields that are marked with an asterisk (*) on the registration field are required. This information is used solely to assist you in navigating the system by automatically filling in certain forms with your information so that you don't have to continually re-enter it.

In addition to registration we may ask you for personal information at other times, including (but not limited to) when you make reservations or take advantage of the other features of the RVontheGO Website. If you contact us, we may keep a record of that correspondence. Every page within the RVontheGO Website includes a link to this Privacy Policy.

What cookies are and how they are used

As part of offering and providing customizable and personalized services, the RVontheGO Website may use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Several features of the RVontheGO Website require that you accept cookies in order to work properly. Generally, we use cookies to store visitors’ preferences and record session information.

You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those services of the RVontheGO Website that require registration in order to participate. These services include auto-fill in of the logon form, and the ability to book reservations. You can still use most of the features of the RVontheGO Website even if you do not accept cookies. The RVontheGO Website may also collect IP addresses for system administration and to report aggregate information to our advertisers.

How your information is used

The primary goal of the RVontheGO Website in collecting personal information is to provide you, the user, with a customized experience and to assist you in making reservations for your vacation plans and to assist your navigation through the properties on our website.

With respect to security, when we receive certain types of sensitive information such as financial information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you on our site.

Who is collecting your information?

When you are asked for personal information on the RVontheGO Website, you are sharing that information with Equity LifeStyle Properties, Inc. and its affiliates, unless it is specifically stated otherwise.

With whom your information may be shared?

As a general rule, we will not disclose any of your personally identifiable information except as set forth below.

Information Sharing Among Our Family of Affiliated Companies

We may share information about you within the Equity LifeStyle Properties, Inc. family of companies in order to better serve you and to offer you worthwhile products and services. We are permitted by law to share with our affiliates identification information, such as your name and address, and facts about your transactions and experiences with us (such as your payment history and other transactions on your accounts with us). Unless you otherwise request, we may also share all of the other information we collect with our affiliates. You may request that we not share this other information with our affiliates by following the procedure explained in “What choices are available to you regarding collection, use, and distribution of your information” below. We will implement your request within a reasonable time after we receive it.

Information Sharing With NonAffiliated Third Parties

We are permitted by law to share all the information we collect, as described above: (1) with companies that perform marketing services on our behalf, and (2) with other nonaffiliated third parties such as third parties that assist us with processing or collecting payments on your account. Please be advised that the preferences you express as described below will not apply to the sharing of information with these third parties.

Unless you request otherwise, we may share all the information we collect, as described above, with additional types of nonaffiliated third parties, such as firms that offer products and services of interest to our customers. In connection therewith:

(a) If you supply us with your e-mail address, you may receive periodic e-mails from us regarding products or services or upcoming events we think you might find interesting. In addition, from time to time, we make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting.

(b) If you supply us with your postal address, you may receive periodic mailings from us with information regarding products or services or upcoming events we think you might find interesting. In addition, from time to time, we make our customer mailing list available to other reputable organizations whose products or services we think you might find interesting.

(c) If you supply us with your telephone number, you may receive telephone contact from us with information on new products or services or upcoming events we think you might find interesting.

If you do not wish to receive such emails, mailings or telephone calls, you may request that we not share nonpublic personal information about you with nonaffiliated third parties by following the procedure explained in “What choices are available to you regarding collection, use, and distribution of your information” below. We will implement your request within a reasonable time after we receive it.

We may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the Terms and Conditions or Access Agreement of the RVontheGO Website or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, users of the RVontheGO Website, or anyone else that could be harmed by such activities. RVontheGO may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.

What choices are available to you regarding collection, use, and distribution of your information?

If you choose not to register or provide personal information, you can still use most of the RVontheGO Website, but you will not be able to access areas or use features that require registration.

You may also tell us your preferences by:

  • Sending an email to opt-out@equitylifestyle.com.
  • Calling us toll free at 877-570-2267.
  • Writing us at RVontheGO, Two North Riverside Plaza, Suite 800, Chicago, IL 60606, Attn: Privacy

When you contact us, please be prepared to provide the following information for each individual:

  • First name, middle initial and last name
  • Address, city, state and ZIP code
  • Telephone number (if applicable)
  • E-mail address (if applicable)

How we protect children's privacy

RVontheGO is a general audience website. Children should always ask a parent for permission before sending personal information to anyone online. We do not intentionally collect or share personal information about users under the age of 13 and we do not sell or rent personal information about any of our users, regardless of age. In addition, we will not send any direct email offers to users who indicate they are under the age of 13.

What the policy for images contained in the RVontheGO Website is

All images and/or pictures of properties featured on the RVontheGO Website are provided by us and are our property. Any unauthorized reproduction, appropriation, or distribution of the aforementioned images and/or pictures is prohibited.