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Monte Vista RV Resort Privacy Policy
Privacy Policy
LIABILITY DISCLAIMER
The information, software, products, and services published on this website may include
inaccuracies or typographical errors. We update and/or change the information provided on
www.RvontheGo.com site and our CampUSA app from time to time. Equity LifeStyle Properties,
Inc. (“ELS”) and/or its affiliates and suppliers make no representations about the
suitability of the information, products, software and services contained on this website.
Information contained on this website is provided “as is” without warranty of any kind. ELS
and/or its respective affiliates and suppliers hereby disclaim all warranties with regard
to this information, software, products, and services, including all implied warranties of
merchantability, fitness for a particular purpose, title and non-infringement. In no event
shall ELS and/or its suppliers be liable for any direct, indirect, punitive, incidental,
special or consequential damages arising out of or in any way connected with the use of
this website or with any delay in using or inability to use this website, or for any
information, software, products, or services obtained through this Web site, or otherwise
arising out of the use of this website, whether based on contract, tort, strict liability
or otherwise, even if ELS or any of its suppliers has been advised of the possibility of
such damages. Because some states/jurisdictions do not allow the exclusion or limitation
of liability for consequential or incidental damages, the above limitation may not apply
to you. Reservations based on inaccurate information are subject to cancellation at our
discretion.
Equity LifeStyle Properties, Inc. (hereinafter the “Company” or “we”, “us” or “our”) is
committed to safeguarding your privacy online. Please read the following policy to
understand how your personal information will be treated as you access our various web
sites, e-mails, social media or mobile applications (hereinafter “our sites”). This policy
may change from time to time so please check back periodically.
DIGITAL MILLENNIUM COPYRIGHT ACT (“DMCA”) NOTICE
If you believe any material available via this website infringes a copyright you own or control, you may file a notification of such infringement with our Designated Agent as set forth below.
Equity LifeStyle Properties, Inc.
Two North Riverside Plaza, Suite 800
Chicago, IL 60606
Attention: DMCA Designated Agent
webmaster@equitylifestyle.com
Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
If a notice of copyright infringement has been filed against material posted by you on the website, you may make a counter-notification with our Designated Agent listed above, provided that such counter-notification complies with the requirements of 17 U.S.C. §512(g)(3). If we receive a valid counter-notification, it may reinstate the removed or disabled material in accordance with the DMCA.
This policy will let you know:
- 1. What personally identifiable information is collected from you;
- 2. What cookies are and how they are used;
- 3. Who is collecting your information?
- 4. How your information is used;
- 5. With whom your information may be shared;
- 6. What choices are available to you regarding collection, use, and distribution of your information;
- 7. How we protect children’s privacy;
- 8. Our policy for the use of images;
- 9. What you should know before uploading your own content.
1. What personally identifiable information is collected from you?
We collect information about you and from you in various different ways when you
interact with our sites. As one example, some personal information is collected when
you register on our sites, at which time we may ask you for your name, postal address,
email address, telephone number, and other information that we find helpful in order to
provide our customers with the very best service we can.
In addition to registration we may ask you for personal information at other times,
including (but not limited to) when you make a reservation or take advantage of the
other features of the site. For example, if you pay for a reservation with a credit
card, we would collect the account number in order to process the payment. If you
contact us, we may keep a record of that correspondence.
2. What cookies are and how they are used?
As part of offering and providing customizable and personalized services, our sites may
use†cookies to store and sometimes track information about you. A cookie is a small
amount of data that is sent to your browser from a server and stored on your computer’s
hard drive. Several features of our sites require that you accept cookies in order to
work properly. We often use cookies to store visitors’ preferences and record session
information.
We use cookies in order to optimize our marketing efforts as well as those of other
third parties, with regard to advertising. These cookies are shared with third parties
such as advertising and social media networks, or other companies, in order for these
entities to be able to yield more efficient use of available advertising inventory.
For these purposes, the cookies are usually placed by the advertising networks and
other media properties we work with. This functionality enables these entities to
remember that you have visited our sites, and this information is then shared with
third parties such as advertisers and data processing and targeting companies.
Cookies are also placed by other third parties, such as companies that track, measure
and analyze various aspects of our web site activity in order to help us customize and
improve the web site experience for visitors to our sites, and to provide other third
parties with information about visitors to our sites to help optimize their marketing
efforts.
You have choices with respect to cookies. By modifying your browser preferences, you
have the choice to accept all cookies, to be notified when a cookie is set, or to
reject all cookies. If you choose to reject all cookies you will be unable to use
those services of our sites that require registration in order to participate. These
services include auto-fill in of the logon form, the ability to book reservations,
and potentially other features of our sites. However, you can still use other
features of our sites even if you do not accept cookies. Our sites may also collect†IP
addresses†which can be used to correlate a cookie with your specific computer or device.
Please also note that you can opt out of our advertising service provider(s) and other
companies’ tracking cookies by visiting the Digital Advertising Alliance located at
http://www.aboutads.info/choices/ or the Network
Advertising Initiative located at
http://www.networkadvertising.org/choices/.
3. Who is collecting your information?
When you are asked for personal information on our sites, you are sharing that
information with Equity LifeStyle Properties, Inc. and its affiliates, unless it
is specifically stated otherwise.
We also work with third-party companies that use their tracking technologies
(including cookies and pixel tags) on our websites in order to provide tailored
advertisements on our behalf and on behalf of other advertisers across the Internet.
These companies may collect information about your activity on our sites and your
interaction with our advertising and other communications and use this information
to determine which ads you see on third-party websites and applications. For more
information about this practice and to understand your options including how to opt
out of receiving these tailored advertisements, please visit the Network Advertising
Initiative’s (NAI’s) consumer opt-out page, currently located at
http://www.networkadvertising.org/choices/.
4. How your information is used?
The primary goal of our sites in collecting personal information is to provide you,
the user, with a customized and optimized experience and to assist you in communications
and completing transactions with us.
From time to time, we may allow third party advertising networks to collect and use your
information to show you targeted ads (including our ads) on our sites or on other sites
. This typically involves the ad network collecting and tracking certain technical
information (such as your IP address) and web site usage information (such as your
browsing history) on our sites and across many other sites on the web. However, this
does NOT involve the collection, use, or sharing of your personal contact information,
such as your name or email address. You can opt-out from this type of third party
tracking at any time by going to:
http://www.networkadvertising.org/managing/opt_out.asp
With respect to security, when we receive certain types of sensitive information such
as financial information, we redirect visitors to a secure server. We have reasonable
security measures in place to protect against the loss, misuse or alteration of
information that we have collected from you on our site.
5. With whom your information may be shared?
As a general rule, we will not disclose any of your personally identifiable information
except as set forth below.
We may share information about you within the Equity LifeStyle Properties, Inc. family
of companies in order to better serve you and to offer you worthwhile products and
services. We are permitted by law to share with our affiliates identification
information, such as your name and address, and facts about your transactions and
experiences with us (such as your payment history and other transactions on your
accounts with us). Unless you otherwise request, we may also share all of the other
information we collect with our affiliates. You may request that we not share this
other information with our affiliates by following the procedure explained in “What
choices are available to you regarding collection, use, and distribution of your
information?” below. We will implement your request within a reasonable time after we
receive it.
We may share your information (including personal contact information about you) as set
forth below.
- With agents and contractors who help us run our sites or perform other services on our behalf (e.g., e-mail delivery, mailing list management, analysis, optimization services, etc.). These companies are only allowed to access and use your information for the specific task they’ve been hired to do and are required to keep your information confidential and secure.
- For legal-related purposes (if necessary), including disclosures in connection with a lawsuit or legal investigation, court order, governmental inquiry, enforcement of legal rights (e.g., contract terms, intellectual property rights, etc.), fraud investigation, safety issue, or other similar matter.
6. What choices are available to you regarding collection, use, and distribution of
your information?
If you choose not to register or provide personal information, you can still use most
of our sites, but you will not be able to access areas or use features that require
registration.
You may also tell us your preferences by:
- Sending an email to opt-out@equitylifestyle.com .
- Calling us toll free at 877-570-2267.
- Writing us at Equity LifeStyle Properties, Inc., Two North Riverside Plaza, Suite 800, Chicago, IL 60606, Attn: Privacy
- First name, middle initial and last name
- Address, city, state and ZIP code
- Telephone number (if applicable)
- E-mail address (if applicable)
7. How we protect children’s privacy
Our sites are general audience sites. Children should always ask a parent for
permission before sending personal information to anyone online. We do not
intentionally collect or share personal information about users under the age of
13. In addition, we will not send any direct email offers to users who indicate they
are under the age of 13.
8. Our policy for the use of images
All images and/or pictures of properties featured on our sites are our property, and
any unauthorized reproduction, appropriation, or distribution of the aforementioned
images and/or pictures is prohibited.
9. What you should know before uploading your own content
If you upload your own content to our sites or via social media, such as comments,
reviews, photos, or videos of your stay at one of our properties, you should note
that this content will be accessible by the public at large, and not just by us.
Therefore, you should never upload any content that you do not want others to have
access to. It is also important that you only upload content that is not identifiable
to you personally, such as your email or postal addresses, phone number, names of your
children, etc. You should not upload photos of videos that include people that you do
not know and/or have their permission to use.
EU General Data Protection Regulation (GDPR) NOTICE
Rvonthego.com does not envisage the offering of its products and services to individuals located in the European Union.
Les produits et services offerts sur rvonthego.com ne s’adressent pas aux particuliers situés dans l’Union européenne.
Rvonthego.com no planea ofrecer sus productos y servicios a individuos que viven en la Unión Europea.
Monte Vista RV Resort General Policies and Information
General Policies & Information
- Policies subject to change without notice.
Check-in/Check-out & Hours
- RV and rental check-in: 2 p.m.
- RV check-out: 11 a.m.
- Rental check-out: 10 a.m.
- Minimum check-in age is 55 years.
- Early check-in and/or late check-out may be available for an additional fee per option. If interested in either option, contact the management office in advance of your arrival to inquire about availability.
After Hours Arrival
- For late arrival arrangements, please contact our Reservation Department at (800) 435-7128. After dark arrivals will be dry docked until the following morning.
Reservation & Rates
- Mandatory two night reservations required for weekends and 3 nights for holidays.
- Single night midweek campsite reservations may be booked.
- Prices and site type are subject to availability.
- The rates displayed do not include any applicable service fees or charges for optional incidentals.
- RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.
- To make changes to your reservation please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
Deposit and Payment Schedule
- By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.
Daily/Weekly Stays
- Your credit card will be charged a deposit of one night rack rate. Any remaining balance is due prior to arrival.
Extended Stays
- For all stays of one month or longer, a one month deposit up to a maximum deposit of $750 is required at the time of reservation. Balance due on reservation start date.
Cancellation and Refund Policy
- In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
- No refunds will be issued for early check-out.
- RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
- Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
- Long-term or seasonal stays: For stays 28 days to 184 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 184 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.
- Annual stays: Due to the strong demand for our extended-stay reservations (lasting 185 days or more) and the limited site availability at many of our campgrounds and resorts, we recommend securing an extended-stay site by placing a site holding deposit. This deposit can be made at your convenience and consists of a $150 site holding fee, which is fully refundable under the following terms and conditions. Should an Agreement for Use of RV Site for your extended stay not be fully executed within seven (7) business days (excluding weekends and federal holidays) following our receipt of your $150 site holding deposit, or within any additional time needed between the parties to finalize the Agreement, then the site holding deposit ($150) is fully refundable to your original form of payment. Once we issue your refund, it may take an additional 7-10 days for your financial institution to make funds available in your account. Please contact us at (855) 336-8892 if you have not signed an Agreement for Use of RV Site or received a refund within that time frame. Please note that the $150 site holding deposit secures a site at your selected campground or resort, but does not secure a specific site. A manager or other employee working at that campground or resort should reach out to you after you make the $150 site holding deposit to discuss site location and the execution of an Agreement for Use of RV Site. In order to sign an Agreement for Use of RV Site allowing an extended stay at a campground or resort, you must meet residency requirements for seasonal or annual stays. If you become an annual guest pursuant to an executed Agreement for Use of RV Site, the $150 site holding deposit will then be applied to either the administrative fee (if applicable), or will be credited towards the annual site payment. Advertised rates do not include taxes and fees. Electricity is not included for stays of 30 days or longer. Usage of any seasonal or annual site may be limited to dates that the campground or resort is open. While, if you become a seasonal or annual guest pursuant to an Agreement for Use of RV Site, you may leave your RV on the site year-round, there are restrictions that limit the amount of time you may occupy your RV on the site that vary by campground and resort. Open dates and length of stay vary by campground and resort. Must be a current Thousand Trails member or purchase a Camping Pass membership in connection with seasonal or annual stays at Thousand Trails campground. Amenities vary by campground and resort. Please discuss details with the manager of the campground or resort that you select. Start the process for your longer stay by following this link.
Pet Policy
- Pets permitted with the exception of rentals.
Campground Services & Information
We allow Class A motorhomes, Class C motorhomes, and trailers that meet or exceed the below criteria:
- In good repair with no visible damage
- No older than 10 years old
Not allowed because they do not meet the above criteria: Class B motorhomes, pop-up trailers, tent trailers, truck campers, and tents.